If your business works with healthcare clients or handles any type of medical data, compliance is not optional. You need to follow the rules set by the Health Insurance Portability and Accountability Act (HIPAA) to keep patient information safe.
Many agencies and healthcare businesses ask the same question: Is GoHighLevel HIPAA compliant?
The answer is yes, but only when specific requirements are met. In this guide, we will explain how GoHighLevel handles HIPAA compliance, how to activate it, and what steps you must take to stay compliant.
What Is HIPAA Compliance
HIPAA is a United States law that protects sensitive health information. It sets strict rules for how businesses store, use, and share medical data.
If your company collects or stores any Protected Health Information (PHI) such as patient names, phone numbers, test results, or appointment details you are legally required to follow HIPAA regulations.
To be compliant, you must:
- Store all data securely
- Control who can access that data
- Keep records of all access and activity
- Protect data during transmission
- Sign a Business Associate Agreement (BAA) with any platform that processes PHI on your behalf
Is GoHighLevel HIPAA Compliant
GoHighLevel can be HIPAA compliant, but only after you enable the proper settings and agree to the Business Associate Agreement provided by GoHighLevel.
HIPAA compliance is not automatically included in every plan. It is an optional upgrade available for agency-level accounts.
When enabled, the platform adds an extra layer of security to protect all stored and transmitted data.
These protections include:
- Encrypted data storage and communication
- Secure login sessions
- Access controls for users and sub-accounts
- Audit logs to track data activity
- Encrypted backups
Once these settings are activated, GoHighLevel meets the technical requirements for HIPAA compliance.
How to Enable HIPAA Compliance in GoHighLevel
To make your GoHighLevel account HIPAA compliant, follow these steps carefully.
Step 1: Upgrade to Agency Pro or Higher
HIPAA compliance is only available on Agency Pro or SaaS Pro accounts. If you are on a lower plan, you need to upgrade first.
Step 2: Request HIPAA Activation
After upgrading, contact GoHighLevel support and request HIPAA compliance for your agency. They will verify your account and guide you through the setup process.
Step 3: Sign the Business Associate Agreement
GoHighLevel will send you a Business Associate Agreement (BAA). This document outlines how both parties will handle protected health information securely.
You must sign and return this document for your account to be officially recognized as HIPAA compliant.
Step 4: Apply Security Settings
Once HIPAA is activated, GoHighLevel automatically applies security measures across your account, including:
- Secure encryption for all stored and transferred data
- Restricted file access
- Enhanced audit tracking
- Secure password policies
You should also review your internal settings, such as user permissions and workflow triggers, to make sure they follow HIPAA standards.
What Happens After HIPAA Is Enabled
When your GoHighLevel account becomes HIPAA compliant, it adds security controls to protect your agency and your clients.
Here’s what you can expect:
- All messages, forms, and files are stored in encrypted environments
- Every login session is monitored for unusual activity
- Emails and texts that contain sensitive data are automatically protected
- Access to specific client accounts can be limited to authorized users only
GoHighLevel does not allow HIPAA accounts to connect with apps or integrations that do not meet the same compliance standards. This helps maintain data security.
Best Practices for Maintaining Compliance
HIPAA compliance is not a one-time setup. It is an ongoing process that requires discipline and attention.
Follow these best practices to keep your GoHighLevel account compliant:
- Limit access: Only give access to staff members who need it.
- Use strong passwords: Require secure passwords and enable two-factor authentication.
- Train your team: Make sure everyone understands HIPAA rules and how to handle sensitive data.
- Avoid unapproved integrations: Do not connect third-party apps that lack HIPAA certification.
- Log out after each session: Prevent unauthorized use on shared devices.
- Regularly review audit logs: Check for unusual activity or access patterns.
By following these steps, your business can safely use GoHighLevel to manage healthcare clients and patient data.
Common Mistakes to Avoid
Even with HIPAA enabled, agencies sometimes make errors that can put compliance at risk. Avoid these common issues:
- Sending unencrypted emails containing patient information
- Sharing logins across multiple users
- Storing sensitive data outside the GoHighLevel system
- Using unapproved third-party connectors
- Not signing the BAA agreement
Always use GoHighLevel’s built-in communication tools for secure messaging and document handling.
Why GoHighLevel Is a Strong Choice for Healthcare Agencies
GoHighLevel offers everything an agency or healthcare provider needs to manage leads, clients, and communications in one secure platform.
You can:
- Build secure patient intake forms
- Automate appointment confirmations
- Manage follow-up messages and reminders
- Track staff performance and patient communication
- Maintain compliance without needing multiple tools
Once HIPAA compliance is active, you can confidently use GoHighLevel to manage sensitive data without worrying about legal risks.
How AutogenCRM Can Help
At AutogenCRM, we specialize in helping agencies and businesses set up and customize their GoHighLevel systems, including HIPAA-compliant configurations.
Our team can:
- Activate HIPAA settings for your account
- Configure secure data workflows
- Build encrypted patient intake forms
- Train your staff to follow compliance best practices
- Customize dashboards for healthcare campaigns
We make sure your GoHighLevel setup is both powerful and secure so you can focus on serving your clients.
Final Thoughts
The GoHighLevel HIPAA Compliance feature ensures that businesses working in healthcare can use the platform safely and legally.
While GoHighLevel offers the tools for compliance, it is your responsibility to enable HIPAA, sign the Business Associate Agreement, and follow all security practices.
Once these steps are complete, you can confidently use GoHighLevel to manage patients, automate workflows, and protect sensitive information with peace of mind.
For help setting up a fully compliant system, contact the experts at AutogenCRM we make compliance simple and effective.